Who is COLLECTaDEBTpro?
COLLECTaDEBTpro specialises in providing bespoke, market-leading credit management fulfilment solutions to businesses of all sizes.Can I incorporate your solutions into my existing collections process?
Many businesses will already have some form of collection strategy as part of their standard processes; however, there are huge benefits to improving them. Some of your invoices will still go into arrears no matter how many letters or calls you make. COLLECTaDEBTpro offers solutions to enhance your existing processes and make them more robust. Because our solutions are quick and simple to implement, you can easily introduce them into your credit control procedures or even replace your current collections process in its entirety. Our packages suit all circumstances, from early arrears to late-stage bad debts.If you want to discuss your requirements in more detail and how COLLECTaDEBTpro can benefit your business please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it..
If I register with COLLECTaDEBTpro, am I committed to using the service?
No, you are not making any commitment by registering with us. Setting up an account is quick, simple and free; allowing you to submit overdue invoices as and when you have a requirement. There are no obligations or hidden charges, you simply pay for the most suitable package when you choose to upload a debt.How do I pay for the service?
COLLECTaDEBTpro is a fully automated, online solution that allows us to deliver powerful, cost-effective solutions to every customer. To enable us to keep our pricing low, we currently only offer a debit or credit card payment facility. In certain circumstances or for larger volumes we can discuss alternative payment methods.Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
What is the minimum number of overdue accounts I need to have to use the service?
There are no restrictions on the number of overdue debts you need to load to maintain your account. You can use the service for just one account or larger volumes. For ease of use, we have embedded a spreadsheet within the portal to make it easier for you to upload multiple debts, without the need to enter each one manually.Is there a minimum balance you will accept as a debt?
No, we do not stipulate minimum balances; you can upload any overdue debts you have outstanding, whatever the size. Our Bronze, Silver, and Gold packages make recommendations based on the size of the balance and lateness of your overdue invoices: and don’t forget that Government legislation entitles you to add on late payment fees and interest, which usually cover the cost of our service.What happens to the payment when you collect my debt?
All payments are made directly into your bank account. COLLECTaDEBTpro works hand in hand with your internal collection processes. Your customers will make payments directly to you utilising the details you provided during the registration setup. At no time will we receive or hold onto any of your recoveries.Are there additional fees I have to pay?
No. We do not charge you any additional fees outside of your agreed package price. All fees are paid upfront to ensure clear service costs. Unlike other debt recovery agencies, there are NO commissions and NO hidden fees for you to pay.Do you offer discounts for high-volume usage?
COLLECTaDEBTpro’s packages are very competitively priced due to the benefits of utilising economies of scale; however, we are happy to discuss volume discounts on an individual basis. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.Is there a time limit on the collection of late payments?
Provided the debt is not over five years and nine months old (from your due date), then we will accept your invoice on our platform.Do I have to proceed with legal action and pay additional fees on unrecovered debts?
No. Our services are designed to give you full control at every stage of the collection process. In the unlikely event that our collection process is unsuccessful, you can decide to take further action and proceed to litigation where appropriate. The choice is always yours. Using our solutions pre-legal is advisable because it helps speed up the recovery, maintains brand protection and is ultra-cost-effective. Legal action is costly and should only be used as a final resort.Do you recover debts from individuals?
Yes, we recover debts from Individuals, Sole Traders, Partnerships, Limited Companies, PLC’s, LLP’s, Trusts and Charities. In short, we can work with anyone who has outstanding invoices for goods or services supplied.How long will it take to recover my debt?
This can depend on many factors; however, our clients usually receive payment of their outstanding invoice within two weeks of instructing us.There will, however, always be cases where your customer pays more promptly, takes longer, or does not pay at all. We also offer you the opportunity to take legal action after our full strategies have ended, should it be required.
Can I stop the process at any time?
Yes. You have access to each debt loaded via our secure online portal. Within each account, there is the ability to send us a ‘stop action’ request. This would be used when the customer has paid you, agreed to pay you, raised a query, or left their previous premises.Can COLLECTaDEBTpro handle large volumes of accounts?
Our solution allows our clients to upload multiple overdue debts through a dedicated and easy-to-use spreadsheet, which can be downloaded once you have registered with us.Due to the flexible nature of our solution, we can work with larger volumes on an individual basis where appropriate. Please do not hesitate to contact us to discuss your requirements at This email address is being protected from spambots. You need JavaScript enabled to view it.
If my debt is not recovered am I entitled to a refund?
Our fixed-fee solutions have a proven track record of success. We offer solutions at a low, fixed charge and do not work on a no-win no-fee basis or commissions. We cannot guarantee that debts will be recovered, but our high success rates and the addition of late payment charges offer excellent value for money.Our systems have been designed to protect our clients at all times. For security, your registered account requires the user to input your personal username and password to gain access and activate our solutions. In addition, the user will need to input credit/debit card details to order the chosen package(s). In all cases, it is the account holders’ responsibility to keep these details safe and only distribute them to authorised Company personnel. Our refund policy may not apply to cases where your login details have been used fraudulently, for instance where you have failed to protect them.
Refunds can only be considered during the period between the order being placed and the commencement of our services. Please be aware that in many cases, our solutions will start working instantly. Once our activity has started, unfortunately, we cannot offer you a refund.
To be eligible for a refund, you must be able to prove that the transaction was unauthorised.
To complete your refund, we require a receipt or proof of purchase along with clear reasons why the transaction was not authorised through the business for the use of the selected product. If the transaction was completed in a fraudulent manner, such as using a debit card for someone not linked to your business, a written statement from the cardholder is required to review the refund.
There are certain situations where refunds will not be granted, however, a credit for the payment may be added to your account which can be used to fund future debts you upload.
