In the unlikely event that our collection strategy proves unsuccessful, you will automatically receive an email regarding each account that is not closed, explaining your available choices. At this stage you can choose to escalate your account to litigation via the portal, which will be serviced by our preferred legal partner. There are set fees for the initial process which covers the administration, Letter Before Action, claim and solicitor fees.

To instigate litigation activity (up to and including the issue of a claim), you do not need to engage directly with our legal partner(s), we look after all of that for you. We will export the relevant details of your claim and they will start the legal processes to recover your funds.

Legal activity can involve the following:

• Delivery of a Letter Before Action

• Issue of a Claim

• Issue of a Statutory Demand

• Apply for an Attachment of Earning (for individuals)

• Apply for a Warrant of Control

• Apply for Bankruptcy Proceedings (against individuals who owe more than £750)

• Apply for a Winding Up Order (against a Limited Company who owe more than £750)

• Transfer the case to the High Court and apply for a Writ of Control

The initial process will be to issue a ’Letter Before Action’ and if required, a county court claim, in an attempt to collect your outstanding invoice without the need for any enforcement activity.

You will never be charged for any recommended enforcement activity until you have confirmed your agreement to the proposal. This will be a transaction between you and our preferred legal partner and not processed via the ‘COLLECTaDEBTpro’ portal.

You will agree to our legal partners standard Terms and Conditions when purchasing any of their services. They are authorised and regulated by the Solicitors Regulation Authority (SRA) and are therefore subject to their rules and principles of professional conduct. This relevant code of conduct can be found at: https://www.sra.org.uk/solicitors/standards-regulations/code-conduct-solicitors/

Litigation can be an important part of your overall collection strategy, however COLLECTaDEBTpro believes that this should only ever be used as a last resort in cases where this activity makes both ethical and financial sense.